Networks, Complexity, and Relatedness

Networks, Complexity, and Relatedness
Inquiry and learning into social networks, organizational network analysis, and the relationships among people and systems in complex organizations and networks.

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Friday, December 19, 2003

InfoWorld: Social networking targets the enterprise: December 15, 2003: By Ephraim Schwartz: Applications

InfoWorld: Social networking targets the enterprise: December 15, 2003: By Ephraim Schwartz: Applications. A good and concise article about the connection between social networking software and CRM. Highlights some of the current conversation I've had with my client about what CRM is really about -- the contacts and connections among individuals at different levels in the company, and situational awareness about "last contact" made, and so on.

Schwartz also raises the persistent question of traction -- when the novelty fades, how much will people really want to share about their contacts?

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patti anklam. How to make networks work.

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