Inquiry and learning into social networks, organizational network analysis, and the relationships among people and systems in complex organizations and networks.
| Networks, Complexity, and Relatedness Inquiry and learning into social networks, organizational network analysis, and the relationships among people and systems in complex organizations and networks. |
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Tuesday, December 30, 2003 Social Networking Vendors Aim for the Enterprise Here's a good summary from eWeek of what the leaders in the SNS (social networking software) biz are looking to do in 2004. More focused on real applications in the enterprise. posted by Patti | permalink (click to comment)(0) comments
If you haven't seen statements for 2004, these are three paragraphs worth a read. (The second includes welcome satire on the effect of some of the social networking messages.)
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Cynthia Typaldos has created a database listing various social software applications. I, for one, am very glad to see this, and am not surprised that Cynthia is the one who has done it. Thanks, Cynthia! posted by Patti | permalink (click to comment)(0) comments InfoWorld: Social networking targets the enterprise: December 15, 2003: By Ephraim Schwartz: Applications InfoWorld: Social networking targets the enterprise: December 15, 2003: By Ephraim Schwartz: Applications. A good and concise article about the connection between social networking software and CRM. Highlights some of the current conversation I've had with my client about what CRM is really about -- the contacts and connections among individuals at different levels in the company, and situational awareness about "last contact" made, and so on.
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Stowe Boyd (who has moved his blog, btw) points at Esther Dyson's blog, wherein she acknowledges that she likes LinkedIn, and offers some hints at etiquette of social networks.
I was recently told of a case wherein an introduction (and subsequent conversations) resulted in a job offer. The person who made the introduction didn't find out until he was the recipient of a "landed" email message that went out to many different distribution lists at the same time. He was a bit dejected that he hadn't received a personal communication with a thank you for providing the introduction in the first place, or an acknowledgment of some. Let's just say that some social capital was lost.
Social capital, reputation, and "relationship currency" (the phrase used by the Rhythm of Business folks), are all at play in social software, Lori Wizdo pointed out to me over drinks in Philly on Tuesday night. (Lori is the VP of Marketing at Kamoon, and is really attuned to the social network consequences of expertise location.) She was very miffed at a colleague to whom she had provided my name -- miffed that he hadn't followed up with me until she pinged him over the head with big "AHEM".
This reminded me of the etiquette involved, as etiquette has alway provided clues for saving grace (and social capital). It's true as Lori says, when you make an introduction, or request an introduction, or fail to follow up on a connection, you are tendering social capital. Norms are going to play a very big role, and Esther's blog has pointed out a few. (0) comments Philadelphia Connect I had a quick trip for Philadelphia for a good session with the Knowledge Management group there. KMG is a great example of a "learning network," intentional and self-organizing. It's been going for five years, and so is clearly doing something right. I spoke with two co-panelists, Eric Stein (Penn State) and Joan Allatta (Wharton). Both have done work in social network analysis and shared their case studies and learning. The work all dovetailed nicely, and I was glad I made the trip, even though I had a terrible drive both ways.
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Our Gennova team had a good meeting with Ross Dawson, fresh from the Living Networks conference (as posted last week). We found multiple connections, talked about social software, about trust, and the usual suspects in the universe we jointly dwell. Yes, we all understand that it's about networks, that this is the new reality of business, of relationships, of learning. And we have to remember that we are early adopters (if not among the visionaries) in this Rogers curve of understanding.
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[From a Ryze posting: The Promise and Pitfalls of Social Networking, Stow Boyd in Darwin Magazine.]
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